Legal
Privacy Policy
Last updated: March 27, 2026 | Effective: March 27, 2026
At Trinetra AI Solutions Pvt. Ltd. ("Trinetra AI", "we", "our", "us"), your privacy is a priority. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our website and platform at trinetraaisolutions.com.
1. Information We Collect
We collect information you provide directly when you create an account, fill out a form, make a purchase, or contact us. This includes:
• Account Information: Name, email address, phone number, company name, billing address.
• Payment Information: Billing details processed securely through our payment partners (Razorpay). We do not store full card numbers.
• Usage Data: How you interact with our platform — features used, pages visited, actions taken.
• Device Information: IP address, browser type, operating system, device identifiers.
• Communications: Support tickets, chat messages, and emails you send to us.
• Third-Party Integrations: If you connect integrations (WhatsApp, Google, etc.), we may receive data from those platforms as authorized by you.
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our services and platform.
• Process transactions and send related information (receipts, invoices, confirmations).
• Send product updates, marketing communications (you may opt out at any time).
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze usage patterns to improve user experience.
• Detect and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations under Indian and applicable international law.
• Send important account and security notifications.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
• Service Providers: Third-party vendors who help us deliver our services (cloud hosting, payment processing, email delivery, analytics).
• Business Partners: With your consent, we may share data with integration partners you explicitly connect.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
• With Your Consent: Any other purpose disclosed to you at the time of collection.
4. Data Security
We take data security seriously and implement industry-standard measures including:
• TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Regular security audits and penetration testing.
• Role-based access controls for our internal team.
• SOC 2 compliant infrastructure (AWS/GCP).
• Two-factor authentication available for all accounts.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@trinetraaisolutions.com.
Some data may be retained for longer periods where required by law (e.g., GST invoice records for 8 years per Indian tax law) or for legitimate business purposes such as fraud prevention.
6. Your Rights
Under applicable data protection laws, you have the right to:
• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at privacy@trinetraaisolutions.com. We will respond within 30 days.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For full details, see our Cookie Policy at /cookies.
Essential cookies are necessary for the platform to function. Analytics and marketing cookies can be managed through our cookie consent manager or your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately at privacy@trinetraaisolutions.com.
10. International Data Transfers
Your data is primarily stored on servers located in India. If data is transferred internationally (e.g., to our cloud providers' infrastructure), we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a prominent notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
For privacy-related questions, data requests, or complaints:
Trinetra AI Solutions Pvt. Ltd.
Email: privacy@trinetraaisolutions.com
Address: [Your Registered Office Address], India
Grievance Officer: [Name], reachable at the above email address.
We aim to respond to all privacy inquiries within 30 days.
Have questions about your privacy?